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Continuing Legal Education
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*Eligibility to earn MCLE credit for this program expires two years from the program date below; therefore, attorneys must view and certify credit within this two-year period. This expiration date is applicable for all formats.

ISBA's Practice Toolbox Series

Presented by the Illinois State Bar Association

 

Clients are what keep us in business, so it's always important to keep them happy…but how do we know that what we're doing is what we need? Join us online for a look at the real-life ways to determine what will keep new and current clients coming back again and again, as well as how you can use this knowledge to focus on doing the right things the right way within your firm.

 

Program Speaker:
Debbie Foster
, Affinity Consulting Group, Florida

 

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About the Speaker:
Debbie Foster
is the managing partner of Affinity's Tampa Bay office. She founded InTouch Legal (now part of Affinity Consulting) in 1998, seeing a need for a consulting company that focused specifically on lawyers and their technology needs. Since then, Debbie has expanded the services offered by her Tampa-based office and has helped hundreds of law firms implement technology, finance, marketing and management solutions. Debbie has been working with law firms since 1995, personally helping implement solutions ranging from practice management, time/billing/accounting, document management and general law office management issues. In addition to working with law firms throughout the U.S., Caribbean and Canada, she has also trained hundreds of consultants around the country on software programs used in law firms and best practices when consulting on a law firm’s specific technology needs. Debbie is very active in the Law Practice Management Section of the American Bar Association, and served as the Chair of ABA TECHSHOW in 2010. She is also very active in local and state bar associations, and regularly speaks on topics relating to technology, management, finance, and law firm marketing.

 

Program Information
Date Presented:
December 01, 2015 12:00 PM Central
Length:
1 hour
Keeping Your Clients Happy and Coming Back for More: Defining Value in Your Firm

Clients are what keep us in business, so it's always important to keep them happy…but how do we know that what we're doing is what we need? Join us online for this webinar that explores real-life ways to determine what will keep new and current clients coming back again and again, as well as how you can use this knowledge to focus on doing the right things the right way within your firm.

Speaker Information
Debbie Foster   [ view bio ]
Individual topic purchase: Selected
Illinois State Bar Association
Total General MCLE Hours: 1.00
Including Professional Responsibility: 1.00
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